Privacy Policy
Last updated on 24
September 2023
Introduction
Eastland Insurance
Company Limited recognize the importance of maintaining your privacy. We are
committed to maintain the confidentiality, integrity and security of all
information of our users. This Privacy Policy describes how we collect and
handle certain information from you when you use our website.
The details enlisted
here covers the type of information we may collect from you in the process of
operating the platform, how that information is used in connection with the
services offered through our Site and mobile App, and shared with our Business
Partners. This Privacy Policy applies to the visitors, and users of our
Platform. By visiting and/or using our Platform, you agree to this Privacy
Policy. To assist us in protecting your privacy, you should strictly maintain
the secrecy of your login ID and password, if any, provided to you by us in
connection with your account with Eastland Insurance Company Limited.
Collecting Your Personal Information
We may collect
information from you when you perform any of the following activities on our
website (including but not limited to):
- Request information from our website
- Use our online tools and calculators
- Fill-up an online form
- Submit and insurance claim
- Conduct transactions using our website; etc.
Generally, we collect
contact information such as name, mobile phone number, mailing address, date of
birth, email address and other details as provided by you in the user
registration page of our website. If you apply to purchase any insurance
policies through us, we will collect additional information which are required
by the Providers to underwrite relevant insurable risks such as (including but
not limited to) name/details of the insured person/asset, date of birth,
identification number, sex, address, etc. and financial information such as mobile
financial service account number, debit/credit card number and expiration date
through the payment gateway of the mobile financial service provider or
debit/credit card company or the internet banking service of your bank or via a
third-party payment processing service provider. We store the collected
information for our records and to verify authenticity of the same in the
future. We may also collect information such as beneficiary/nominee name,
address and your relationship to the beneficiary/nominee when you apply to
purchase a financial product using our Platform or submit an insurance claim.
We may also preserve a copy of the proof of financial service (i.e., insurance
policy certificate) acquired by you by using our Service for future reference.
If you choose to use our
referral service to share a friend or family member about our website, we will
ask you for your family member’s/friend’s name and email address. We shall send
an automated one-time email with the invitation to visit our website to your
friend/family member.
Use of Your Personal Information
We shall use the
information primarily for the following purposes:
- By using our Platform and on viewing insurance
products/price quotes, you hereby authorize us to contact you via phone
calls, emails and/or text messages on the contact details provided by you,
to furnish you with information with regards to our services and products
of our Business Partners.
- Allow you to access specific user account information.
- We may use the information provided by you to customize
your future visits to our website by displaying appropriate content at our
judgment and discretion.
- To send you information about products and services
offered by us, our Business Partners and their affiliates, to contact you
for policy renewal reminder notices, claims processing and to keep you
updated on the insurance sector and Eastland Insurance Company Limited through
newsletters. In case you do not wish to receive such information, you may
unsubscribe through the facility in the emails you receive.
Log Files
As like most websites,
we also gather certain information automatically and store it in our log files.
This information includes internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, operating system,
date/time stamp, and clickstream data. This information is not linked to any
information that is personally identifiable.
We use this information,
which does not identify any individual users, to analyze trends, to administer
the site, to track user movements around the site and to gather demographic
information about our user base.
IP addresses are tied to
personally identifiable information to help us customize your future visits to
our website. However, we would like to reiterate that this information is not
shared with any third parties for their promotional purposes, except as
provided under Disclosure of Information clause below.
We store cookies on your
computer when you visit our website. A cookie is a small text file that is
stored on a user's computer for record-keeping purposes and the primary purpose
of these cookies are to analyze how our users move within the website. Our
cookies let you view customized pages while transacting or interacting with us.
Our cookies do not have confidential or personally identifiable information.
Since we use session ID cookies, they do not track a user after leaving our
website. A session ID cookie expires when you close the browser. It is required
if you want to buy an insurance policy online through us. We also use analytic
tools to track visitor traffic on our website.
Some of our third-party
service providers such as chat support use cookies on our site. We have no
access to or control over these cookies. This privacy statement covers the use
of cookies by www.Eastland Insurance Company Limited only and does not cover
the use of cookies by any third parties.
Disclosure of Information
Subject to the other
terms included herein, we shall not disclose your information to any other
third parties or affiliates for their promotional purposes (except for the
relevant financial institution or “Providers”), unless acting under a good
faith belief that such activities are necessary to:
- Conform to any statutory or legal requirements or to
comply with legal process or judicial orders
- Protect, enforce and defend our rights, interests or
property we may also use your personal information for the purposes of
providing any services and service-related activities. To do so, it may be
necessary to disclose your personal information to one or more third-party
service providers or our Business Partners (for example, Insurance
Companies or the Providers for underwriting the specific risks and policy
issuance, Third Party Administrators for cashless hospitalizations, Claim
Surveyors for loss assessment, Courier Services for policy document
delivery, Discount Partners for lifestyle benefits, etc.) of Eastland
Insurance Company Limited providing services linked to the desired
services to fulfill your requests.
We reserve the right to
exchange, share or provide the information relating to your personal and
financial details and information with statutory bodies such as Insurance
Development and Regulatory Authority of Bangladesh as required and you will not
hold us or our agents liable for use or sharing of the information.
We may post testimonials
from you regarding your experience using our services on our website which may
include your personal information. We will obtain your permission prior to the
publication of such testimonials and if you would like your testimonial
removed, then please contact us at: info@eastlandinsurance.com
We use third party
service providers to fulfill some or part of the services requested on the
website including live chat, third party administrators for cashless claims,
surveyors for loss assessment etc. We do not sell your personal information to
third parties. These service providers are not allowed to use your information
for their promotional purposes.
Updating Your Personal Information
If you need to update
your personal information or there is any change in the personal information
recorded at our end, or if you want to discontinue using our service, you may
update or delete it by making the change on our registration page or by
emailing our website team at info@eastlandinsurance.com or by contacting us by telephone or postal
mail at the contact information listed below.
Security
The security of your
personal information is important to us. When you enter sensitive information
such as debit/credit card number, postal address, mobile number etc. on our
registration or order forms, we encrypt that information using Secure Socket
Layer Technology (SSL). To learn more about SSL, follow this link
https://www.ssl.com/faqs/faq-what-is-ssl
We follow generally
accepted industry standards to protect the personal information submitted to
us, both during transmission and after receiving. However, no method of
transmission over the internet, or method of electronic storage is completely
secured and we cannot guarantee that the security of such information will be
adequate enough. We always try to ensure commercially acceptable means to
protect your personal information.
Links to Other Sites
The website may contain
links to other sites and/or portals on the Internet. We intend to link only to
such sites that share our high standards and respect for privacy, but we will
not be responsible for the content or the privacy practices enforced by such
other sites.
Please be aware that
websites that have links from our site may collect personally identifiable
information about you. This privacy policy does not cover the information and
disclosure policies of those external websites. When you leave our site to
visit any external website, please read the privacy statements of each and
every website that collects personally identifiable information.
Changes in This Privacy Statement
We reserve the right to
modify this privacy statement at any time by posting the same on the website.
Please review this frequently on the website. If we materially change our
privacy policy then we will notify you by sending an email or by posting a
notice on our website.
Business Transitions
In the event Eastland
Insurance Company Limited goes through a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of its assets, your
personally identifiable information will likely be among the assets
transferred. You will be notified via email or a prominent notice on our
website for 30 days of any such change in ownership or control of your personal
information.